Reset your Microsoft password

If the password you typed is incorrect, you’ll see a message that says:

 Your account or password is incorrect. If you don't remember your password, reset it now.

1. Select Forgot password?

If the Enter password window is still open select Forgot password?

(Or go directly to Reset password and enter the username name again for the account you’re trying to reset and select Next).

2. Verify your identity

For your protection, Microsoft must verify your identity before you can proceed with resetting your password.

How to verify your identity depends on your security configuration. You will need to follow the next prompts before resetting your password.

3. Get a verification code

Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.

Select Get code.

Microsoft will send a verification code to the email or phone number you selected.

Go to the recovery phone or email for where you expect to receive the code.

Tip: If you didn't receive a message, check your junk folder or if you selected the phone option, make sure your phone has service and can receive texts, and verify your phone isn't set up to block texts from unknown numbers.

4. Enter code and reset password

Paste or type the code you received and select Next.

Type your new password and select Next.