Instruction on connecting your new laptop and dock.

You should have the following:

• Laptop
  • Laptop power cable
• Docking Station
  • Docking Station power cable
  • Docking station USB-C cable
• 2 monitor screens
  • 2 display port cables
  • 2 power cables
• Keyboard/Mouse
• Phone
  • Power adapter.
• 2 X network RJ-45 cables
• Surge protector

 

Surge protector.

• Please plug this into the nearest outlet. If you need something specialized, please contact Helpdesk.

 

Monitors

• Unpackage monitor screen.
• Plug power into outlet or surge protector outlet.
• Plug in Display port cables to the monitor. The other end will plug into the docking stations which is below.
  • Display port cables will look like the following:

• Make sure the cables are plugged in all the way into the back of the monitor screens. As you can see the cables have ‘notches’ in them and will need to be plugged in all the way. Technically none of the metal shielding should show.

Docking Station

• Unpackage docking station and all parts that include in the box.
• Plug power adapter into the docking station.
  • This will have its own power adapter – do not use the laptop power adapter.
• Plug power adapter into surge protector.

 

1. Display port 1
2. Display port 2
3. Network cable
4. Power adapter for the dock.

• The USB ports will be for your keyboard/mice or wireless dongle.
• There is an indicator light on the top of the docking station. If it has power, it will turn white.
• Flip to the side.
• Take the packaged USB-C cable and plug it into this port.

Phone

1. Plug the network cable from the docking station into PC port.
2. Take the other network cable and plug it from the Internet port and into your home router.
3. Plug power adapter in.

• Once everything is plugged in. The phone will turn on and to test. Make sure you can make an outbound call to your cell or another receiving party.

Laptop

• Take your laptop out and power it on.
• Log in with your credentials.
• Take the USB-C cable from the docking station and plug it into the USB-C port next to the power outlet on the laptop

• Once you have this connected. Press the power button on the docking station.
• Monitors and everything should be turning on.

 

 

• The power button is located on the front of the Dock. Press this once. It might take a few minutes to configure everything.

 

Troubleshooting:

Everything works but the displays.

• Make sure display ports are plugged in all the way on the dock and the back of the monitor screen.

• As you can see above the display port cables are not plugged in all the way.
• Press the power button on the front of the Dock.
• Make sure you have adequate power going to the dock. You should see a white light on the top.
• Sometimes powering off the monitors and powering them back on will auto detect the display ports

Nothing is working including mouse/keyboard

• Make sure you have the USB-C cable going from the Docking station to the correct USB-C port on the laptop. See above in the instructions on how to make sure that is the right one.

Phone is not working

• Make sure you have the network cables connected properly.
  • One goes from the Dock to the PC port on the phone
  • Network cable from the internet port to your router.
  • Power cable is plugged in.
  • Make sure to sign in.

 

1. Display port cable 1
2. Display port cable 2
3. Network cable (going to phone PC port)
4. Keyboard/mouse/wireless dongle
5. Keyboard/mouse/wireless dongle
6. Docking station power adapter
7. USB-C cable from the Docking station to the Laptop USB-C port.
8. Indicator light for power.

 

1. Docking station power button
2. 3mm jack for headphones or microphone.
3. Extra USB-C port
4. Extra USB-A port

Please contact IT Helpdesk if you run into trouble or any questions.