How to verify the sensor is plugged in.
Dexis not seeing sensor. There is a couple places to check for sensor troubleshooting. Sound -If the sensor is plugged in/out you will hear the Windows chime. To make sure you hear it. Make sure the volume is turned up or unmuted. Device Manager To verify the sensor is connected. On the bottom right where t…
How to update KAVO for Dexis Sensors
How to update KAVO for Dexis sensors. Now you may already have the newest version. If your Dexis sensor is working in Dexis then you will not need to perform this update. Please Close Dexis/Dentrix before running this update. This will require a reboot. * First Click on the up arrow to bring up task menu icons. …
Intra Oral Cameras not working
The first part here will guide you through the camera privacy settings. The second will make sure you have it plugged in correctly. Third will be making sure you are selecting the right part of Dexis to use the cameras. How to turn on Camera privacy settings. This is usually for intra oral web cams that needs p…
Troubleshooting new Dexis sensors
Troubleshooting the new Dexis sensors. * Make sure the sensor is plugged into a port that has a lightning symbol. The older USB ports won’t work. * If you have USB hubs - use those. If you don’t have any let me know and I can order them and send them out (just let me know how many) The USB hubs do ha…
